Production data
Service orders registered
Operational demands structured and recorded in the platform.
Operational intelligence platform
Connect the physical world
to operational intelligence.
AcodeAI organizes and automates physical operations: it detects what happened, activates the right workflow and keeps execution, SLA and evidence connected.
Software, AI and IoT work together across WhatsApp, web, QR Codes, cameras, sensors, access control, IVR and APIs.
Production platformMulti-companyWhite-labelAPIs & Edge
Operational intelligence in action
Choose how the request or event arrives
Message received
Employee • Hospital • 4th floor • “Water leak near the elevator”
AI understands the request
Plumbing • Location and priority identified
Maintenance work order opened
Corrective maintenance • SLA 20 min
Service tracked
Message, assignment, evidence and completion connected
End-to-end operational architecture
From the physical event to management — in one connected environment
01
Capture
WhatsApp, QR, web, IVR, cameras, sensors and access control.
02
Understand
Rules and AI models interpret context, risk, intent and evidence.
03
Execute
Service orders, routines, teams, SLAs, assets and providers move together.
04
Manage
Indicators, dashboards, history and integrations sustain operational control.
Multi-company architecture, authenticated integrations and traceability by design.
AcodeAI in operation
Numbers generated by real operational activity
The indicators below come directly from the AcodeAI production environment and are refreshed by the platform.
Production data
Operational points mapped
Condominiums, blocks, buildings, floors and locations represented digitally.
Production data
Operational records
Evidence and WhatsApp messages connected to operational execution.
AI applied to operations
Use the right AI for each operational event
AcodeAI connects computer vision, language, voice and analytical models to operational events. Each result can open workflows, activate teams and record evidence with full traceability.
AI capabilities for different operational needs
Computer vision
Analyze images and video for object detection and classification, OCR, people counting and flow, access, assets, safety and operational conditions.
Language and intent
Understand requests, classify contexts and direct conversations to the correct operational flow.
Voice and transcription
Process calls, recordings and voice interactions, including IVR-connected journeys.
Prediction and RAG
Anticipate scenarios and combine operational history with specialized knowledge to support decisions.
From configuration to governed execution
01
Configure
Register the model, provider, type and endpoint.
02
Connect
Associate the capability with channels, cameras, systems and IoT devices.
03
Execute
Send events and receive results through callbacks.
04
Govern
Control authentication, status, timeout and availability.
Product evidence
AI models managed in the AcodeAI platform
The interface shows two active computer-vision models, each with an authenticated endpoint, callback configuration and execution controls, ready to be associated with devices.
- 2 registered models
- 2 active endpoints
- Authenticated integrations
app.acodeai.com.br
Your operation is not tied to a single AI provider. AcodeAI creates the governed connection between the physical event, the selected model and the action that must happen next.
One operational foundation
Technology that understands context and drives execution
AcodeAI unifies work management, assets, connected infrastructure and intelligence without forcing the operation into disconnected tools.
AcodeAI operational architecture
01
People and channels
02
Locations and assets
03
Devices and Edge
04
AI and decisions
EXECUTE
Operational execution
Turn requests, routines and incidents into coordinated and verifiable work.
- Service orders, priorities and SLAs
- Inspections, rounds and checklists
- Check-in, checkout, evidence and history
MAINTAIN
Assets and maintenance
Connect fixed and mobile assets to locations, plans, readings, failures and costs.
- Preventive and corrective maintenance
- Condition, criticality and meters
- Technical knowledge and predictive signals
CONNECT
IoT and physical infrastructure
Bring devices, sensors, cameras, access control and telephony into the operation.
- Edge Hub, telemetry and remote actions
- Cameras, access control and Face ID
- IVR, voice, recordings and transcription
UNDERSTAND
AI model orchestration
Apply vision, language, voice, OCR and analytical models in each process context.
- Models by device and purpose
- Runs, callbacks, usage and cost
- RAG, signals, predictions and recommendations
DECIDE
Management intelligence
Turn execution into visibility across risk, recurrence, capacity, cost and performance.
- Dashboards and management reviews
- Operational risks and action plans
- Contracts, measurements and governance
INTEGRATE
Integrated ecosystem
Connect web, WhatsApp, QR Codes, APIs and hardware without fragmenting information.
- APIs, webhooks and event callbacks
- Multi-company and white-label operation
- Secure public flows with controlled access
How AcodeAI works
Every event enters with context and leaves as controlled execution
The experience is simple for those on the front line because locations, rules, responsibilities, AI and integrations are orchestrated behind the scenes.
Operational inputs
WhatsApp
Web and QR
IVR and voice
Cameras
Sensors and IoT
Access control
01
Model the operation
Structure companies, locations, assets, teams, disciplines, providers, contracts, SLAs and checklists.
02
Capture the event
Receive human requests, device signals, telemetry, images, calls and system integrations.
03
Understand the context
Rules and AI models identify location, asset, intent, priority, risk and the next applicable flow.
04
Orchestrate execution
Create service orders or routines, route the responsible team, control deadlines and escalate exceptions.
05
Prove and improve
Connect check-ins, checklists, evidence and history to dashboards, indicators and management decisions.
Result
One continuous trail from the source of the event to its operational result.
Less manual triage
Clear accountability
Evidence by context
Management visibility
Operations we understand
One operational foundation, adapted to each market
AcodeAI respects the reality of each environment. The same platform connects locations, people, assets, service levels, devices and AI while each operation keeps its own rules, responsibilities and critical events.
Industries and plants
Complex sites, critical assets and routines that require safety, availability and evidence.
What it connects
- Maintenance and service orders
- Computer vision
- IoT, telemetry and alerts
Operational impact
Faster response and traceability from the event to completion.
Residential and condominiums
Towers, common areas, residents, internal teams and service providers sharing the same operation.
What it connects
- Requests through WhatsApp and QR
- Rounds, access and incidents
- SLA by location and provider
Operational impact
Less friction for residents and more control for management.
Hospitality and short stays
Reservations, check-ins, turnovers, guest communication and maintenance in a time-sensitive journey.
What it connects
- Operations connected to PMS and booking channels
- Cleaning and unit handoff
- Guest service and access flows
Operational impact
Predictable turnovers and a consistent guest experience.
Hospitals and clinics
Critical areas, recurring protocols and incidents where response time and accountability matter.
What it connects
- Auditable rounds and checklists
- Escalation and SLA
- Evidence linked to the location
Operational impact
Clear responsibility and reliable execution history.
Retail and distributed networks
Many units, regional teams and suppliers that need one standard without losing local context.
What it connects
- Multi-unit service operation
- Incidents and recurring issues
- KPIs by store, region and vendor
Operational impact
A comparable operating standard across the entire network.
Fleet and field operations
Mobile assets, routes and teams working outside a fixed physical environment.
What it connects
- Vehicle and route check-ins
- Checklists and image evidence
- Occurrences and maintenance
Operational impact
Operational context that follows the asset and the team.
Also built for complex multi-site environments
Campuses, universities, business complexes, events and specialized service operations can use the same location-aware and integration-ready architecture.
Commercial and technical questions
What you need to know before connecting your operation
Clear answers about scope, channels, AI, IoT, integrations, deployment and governance.
Still evaluating a specific scenario?
Describe the operation, its locations, channels and main bottleneck. Our team will map the most appropriate architecture.
Architecture before proposal
Let’s map what your operation needs to connect
We start from the physical environment, people, assets, devices, channels and existing systems. From there, we design a coherent AcodeAI architecture for execution, intelligence and management.
Locations and routines
Devices and IoT
AI models
Systems and integrations
A consultative conversation focused on the real operating scenario.
Talk to AcodeAI
Let’s understand your operation
Share the current scenario and its main bottleneck. We will use this context to prepare a focused commercial and technical conversation.